The 30-Second Test That Reveals a Bad AI Chatbot
One question will reveal the quality of an AI chatbot in 30 seconds.
In a demo, ask something that is definitely not answered in the documentation.
A quality chatbot will say:
A poor one will invent an answer. Smoothly, confidently and incorrectly.
Why It Matters
This is called hallucination, and in customer support it is the difference between a tool you trust and a tool that will one day invent a complaint policy for you that you don't have.
What a Serious Solution Does
A serious solution will limit AI to your company's knowledge base: what is not in the documentation, the AI will not answer, it will hand it over to a human. Test this behavior with every tool you are considering. Before signing, not after.
What else to check with an AI chatbot (GDPR, Slovak, pricing model): elia-asistent.com/blog/conversational-ai-chatbot